If you are sending a deposit to your Amplify Exchange account and sent your deposit to the wrong address, this may have caused the deposit to be rejected and thus returned to the originating entity that sent the deposit. Please review your transaction history with the entity your deposit was sent from to determine if this occurred. If the deposit was received by someone else, we recommend you contact the owner of the address and resolve the misdirected deposit with them directly.
If the deposit was not rejected, we can attempt to recover the deposit. Be advised, deposits, like all transactions on the blockchain, are final and immutable. Please submit a ticket at this link with the details of the deposit you attempted, including the wallet address you input, the type of currency being sent, and the amount. We will do everything we are able to recover the deposit if possible.